01Channels
Everything at Veilblack happens in writing — no phone queues, no chatbots pretending to be people. Median first response: under 4 hours.
Supportsupport@veilblack.com · 24/7
Payments & refundspayments@veilblack.com
Security disclosuressecurity@veilblack.com · PGP available
Presspress@veilblack.com
Legal & privacylegal@veilblack.com
02Before you write
- Payment issues — include your order reference (VB-XXXXX) and TX hash
- Card issues — tell us the card nickname, never the full number
- Refunds — see the Refund Policy first; most answers are there
03Found a vulnerability?
Report it to security@veilblack.com. We acknowledge within 24 hours, fix on a disclosed timeline, and credit researchers who report responsibly. Please don't test against other users' accounts.
04Mailing address
Veilblack, Inc. · Building 77, Brooklyn Navy Yard · Brooklyn, NY 11205 · United States